Hotel administration

• • Front-office operations
  • Excellence in customer service
  • Knowledge of beverages
  • Introduction to dietetics
  • Hotel etiquette and protocol
  • Communication
  • Introduction to accounting
  • Fundamentals of IT
  • Management and Budgeting
  • Law applied to the hotel industry
  • Introduction to marketing
  • Team development
  • Purchasing and storeroom
  • The art of concierge service
  • Reception supervision
  • Creating hospitality concepts
  • Innovation and trends
  • Introduction to intercultural issues
  • Business English
  • TOEIC preparation

Five-month work placement