Service providers

Continuing professional development for service providers

Enhancing the customer relationship, the customer journey and the customer experience

The Luxury Hotelschool uses its expertise to provide service-conscious companies with tailor-made training modules designed to meet the requirements of each establishment.
Training throughout one's career has become essential to respond to new trends and the new expectations of customers, employees and partners.
Photo de la réception d'une journée portes ouvertes - Luxury Hotelschool

Customer experience

Customer experience is one of the top priorities for companies. And improving all the interactions between a customer and an organisation is a lever. Visualise, anticipate, design, improve, and build loyalty...

Codes of Luxury

The Luxury Hotelschool's expertise and mastery of the codes of luxury are all assets that will enable you to approach customer relations as effectively as possible and enhance the customer experience.
Photo de la devanture Marriott Champs-Elysées - Luxury Hotelschool

Practical applications

The customer journey is made up of all the stages that the customer goes through throughout their relationship with your brand during their purchasing, use or relational experience.
  • Building a service or product
  • Charm: how we communicate
  • Our welcome
  • Guidance: how we advise the customer
  • How to achieve flawless performance throughout the sales process
  • Cultivating feedback to ensure that everything has gone smoothly and make any necessary adjustments
  • Keeping in touch with a view to future purchases