Young graduate Thomas Laborde is assistant to the director of operations
Assistant to the Director of Operations of the Shangri-La Hotel, Paris, Thomas Laborde is a graduate of the Luxury Hotelschool." Working for this prestigious Palace is a source of great pride because it is an exceptional hotel in which each employee is at the search for excellence. The customer is at the center of our attention and we do everything we can, with passion, to provide them with a unique experience. The luxury hotel of tomorrow will be, in my opinion, a hotel where the concept of service will be even more marked. Customer expectations will be higher than today: we will have to innovate and surround ourselves with the most passionate employees."
"My missions are diverse and require strong versatility. I am responsible, under the responsibility of the General Management of the Palace, for the development of the various projects of the hotel and their implementation. This role appeals to me a lot since I am positioned as ambassador of the Shangri-La Hotel, Paris and that I watch over him every day. " Thomas has been working at the Shangri-La Hotel, Paris for 4 years now, where he worked in F&B, Guest Relations and Accommodation before joining the Operations Department.
From the Luxury Hotelschool, he remembers "the strength of the training in hospitality management with a wide variety of subjects taught and the expertise of the speakers. This allowed me to obtain the skills necessary to join a luxury hotel establishment in a hospitality management position."