Lysia Soubielle, 3rd year Bachelor student, internship at Plaza Athénée

Welcome to Plaza Athenée. It is in this sumptuous Palace of the Dorchester Collection, Avenue Montaigne in Paris, that Lysia Soubielle carries out her end-of-3rd year Bachelor internship at the Hotel School Luxury Hotelschool. “This experience in an iconic establishment is a great opportunity to train myself, on the ground, to understand and manage any kind of situation.”
“This internship is part of my training at LH because I can put into practice all the skills and knowledge acquired during the year. Thanks to topics such as hosting, leadership or event management. Above all, I realize that the school's Luxury Experience programmes have been essential to better understand customers' expectations and be able to offer a personalized experience.”
As a receptionist, Lysia works closely with concierges, maids and room service to magnify the guest experience, writing the arrival and stay of guests with tailor-made services. “Plaza Athénée is a true monument with an organization (600 collaborators) where everyone, an expert in his field, plays an essential role. And it is the perfect harmony between all services that generates the magic of the Palace.”
Anticipate, communicate and find the most suitable solutions for a goal: full customer satisfaction. “To love to please and make every moment unforgettable: it is my vocation and what motivates me every day. I thus exercise this profession as a passion.”