Jean-Louis Souman, former hotel manager of Le Bristol serving excellence
With 40 years of experience in the hospitality industry, Jean-Louis Souman has held executive positions at various luxury hotels in Europe, including Le Bristol Palace in Paris. Until 2016, he was Managing Director of Auberge Saint-Antoine in Quebec City, one of Canada's top rated hotels.
A Knight in the National Order of Merit and awarded the Gold Medal for Tourism, Jean-Louis Souman teaches the subjects “Organizational Behavior & Leadership”, “Strategic Service Operations” and “Quality Management”.
“During my lectures, I focus on sharing my experience as a manager not as a model but as one of the good examples of a good career path. It is essential to be well trained and to be enriched with all the experiences, in all the positions we have to occupy.”
“All management techniques have one goal: complete customer satisfaction. To do this, a manager must motivate his teams, guarantee their well-being and be present with them on a daily basis.”