Aya Hanova, an internationally recognized expert
From Paris to Saint-Tropez, via Dubai, Aya Hanova's journey in luxury hospitality is marked by beautiful stories full of success. Graduated with a Bachelor's degree at the Luxury Hotelschool in 2009, she is now General Manager of the Pan Dei Palais in Saint-Tropez, a 5-star hotel that joined the Airelles group in February 2021.
“Very early, and from the beginning of my training, I was determined to pursue my professional career in the luxury hotel industry, very high-end,” she explains. “I quickly felt at ease and useful in this universe, especially thanks to my mastery of Russian, English and French. For 12 years, I did not leave the Golden Triangle in Paris with exciting experiences at Fouquet's, Royal Monceau, George V and then at Crillon.”
At Le Crillon, Aya was Guest Relations Manager when the Palace reopened in 2017, “a titanic and prestigious project in which I am proud to have participated”. In 2019, she joined Jumeirah Group in Dubai as Director Guest Relations, then Director of Accommodation at Burj Al Arab “a multinational hub with a team of 250 to 270 employees under my responsibility. A rewarding experience in terms of management and leadership.”
Invited at the end of 2020 by Airelles for her perfect knowledge of major hotel groups (Rosewood, Four Seasons, Jumeirah) in order to lead the Pan Dei Palais, Aya aims to bring her 360-degree vision and magnify the customer experience while maintaining the family spirit of the establishment. “Leadership by example,” she says.
“Exemplarity is crucial in luxury hotels. If I could give advice to the students of Luxury Hotelschool, it would be to always remain courteous and professional in all circumstances. There are ups and downs in a course, disagreements, but as everyone's roads will come across one day or another, it is essential to remain humble. At Luxury Hotelschool, I remember that we are educated in this culture with strong values of respect and courtesy.”
The Pan Dei Palais Saint-Tropez is a high-end establishment on a human scale with 10 rooms and 2 suites