An internship in the only Palace in the Caribbean
Welcome to the heart of the only establishment in the world to hold the Palace distinction outside the borders of France. It is here, in this sumptuous Caribbean setting, the Cheval Blanc St-Barth Isle de France, that Aude Adélaïde is doing her end of 1st year internship at the Luxury Hotelschool.
It is in this sumptuous 5-star establishment, a true haven of peace, that Jade Pons de Vier completes her 2nd year Bachelor internship at the Luxury Hotelschool.” Our clientele feels at home, like in a bubble, with a privileged calm and serenity in the heart of Paris, near many historical and cultural monuments of Paris.”
Composed of 68 rooms and suites, the Grand Hotel du Palais Royal has the Restaurant Le Café 52, the Bar du Café 52, a Spa Holidermie and a fitness center. Within the Conciergie/Guest Relation department, Jade fulfills her daily role of magnifying the customer experience and journey.
“The relationship with an almost exclusively international clientele is exciting and rewarding. In concierge services, we are the heart of the hotel and work with all services for one objective: the complete satisfaction of our guests. Faced with possible dissatisfaction, we make every effort to find — together — the best solutions and erase any frustration. Adaptability, attention to detail and a perfect understanding of needs are essential levers.”
From her hotel management course at the Luxury Hotelschool, Jade is already collecting benefits in the field thanks to “our courses that offer us the necessary perspective and height on the daily operations in the hotel industry. Throughout the year, we do numerous case studies, analyze and explain them with our professors who are all professionals in the sector. We learn a lot and are prepared not to be caught off guard once in the field.”